Privacy Policy

Section 1

Information We Collect

Piston Service Hub Co., Ltd. ("Piston Service Hub," "we," "us," or "our") collects information that you voluntarily provide to us and information that is automatically gathered when you visit our website. The types of information we may collect include:

• Personal identification information such as your name, email address, telephone number, company name, and job title, provided when you submit enquiry forms or correspond with us directly
• Business-related information relevant to the services you have requested or that we provide to you under an engagement agreement
• Technical data including your IP address, browser type, operating system, referring URLs, and pages visited on our website
• Usage data such as the dates and times of your visits, the duration of your sessions, and your navigation patterns within our website

Section 2

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the professional services you have requested
• To communicate with you regarding our services, including sending relevant updates and information that may be of interest to your organisation
• To improve and optimise the performance, functionality, and user experience of our website
• To conduct internal analytics and research aimed at enhancing the quality of our service delivery
• To comply with applicable legal obligations, regulatory requirements, and professional standards
• To protect our rights, property, and the safety of our clients, employees, and the public

Section 3

Data Sharing and Disclosure

Piston Service Hub does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality obligations
• When required by law, regulation, legal process, or enforceable governmental request
• To protect the rights, property, or safety of Piston Service Hub, our clients, or the public as required or permitted by applicable law
• In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice provided to affected individuals

Section 4

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, regular security assessments, and employee training on data protection practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining and continually improving our security practices.

Section 5

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website.

• Essential cookies: Required for the basic functionality of our website, such as navigation and access to secure areas
• Analytics cookies: Used to collect anonymised information about how visitors interact with our website, helping us to improve its structure and content
• Preference cookies: Allow our website to remember choices you have made, such as language or region settings

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect certain features of our website.

Section 6

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you and to receive a copy of such data
• The right to request correction of inaccurate or incomplete personal information
• The right to request deletion of your personal information, subject to applicable legal retention requirements
• The right to restrict or object to certain processing activities involving your personal information
• The right to data portability, where applicable, allowing you to receive your data in a structured, commonly used format
• The right to withdraw consent at any time, where processing is based on your consent

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

Section 7

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention period depends on the nature of the information and the purposes for which it is processed.

When personal information is no longer required, we will securely delete or anonymise it in accordance with our internal data retention policies and applicable legal requirements.

Section 8

International Data Transfers

As a Japan-based company with international operations, your personal information may be transferred to, stored, or processed in countries other than Japan. In such cases, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws, including the Act on the Protection of Personal Information (APPI) and, where applicable, the General Data Protection Regulation (GDPR).

We implement appropriate safeguards for international data transfers, including standard contractual clauses and other legally recognised transfer mechanisms.

Section 9

Changes to This Policy

Piston Service Hub reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of our website following any changes to this policy constitutes your acceptance of those changes.

Section 10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: